Managed Teams Subscription Terms
This annex incorporates the Qarz Master Service Terms and governs remote managed capacity supplied primarily through validated LATAM talent.
Basic and Enhanced are monthly subscriptions charged before sourcing, reservation, final composition, and onboarding. Custom begins with a EUR 1,500 paid diagnostic, credited against the first month when the proposed Custom subscription is accepted.
1. Plans and starting prices
| Plan | Starting price | Base configuration |
|---|---|---|
| Basic Team | EUR 3,500/month plus tax | At least one required role with agreed seniority and monthly days. One or more people may cover the role while preserving contracted capacity. |
| Enhanced Team | EUR 7,500/month plus tax | Two or more complementary roles, delivery coordination, QA review, defined days, and weekly reporting. |
| Custom Team | EUR 1,500 diagnostic | Role, people, days, seniority, timezone, governance, and recurring price are defined in the resulting proposal. The diagnostic credit applies only when the subscription is activated. |
2. Initial diagnostic
- Clarifies mission, stack, dependencies, deadlines, missing roles, seniority, timezone overlap, security constraints, and capacity.
- For Basic and Enhanced, the diagnostic is included in the first paid month.
- For Custom, the diagnostic is separately paid and credited once against the first approved month; it is not cash-redeemable.
3. Capacity and personnel
- The purchased unit is managed role capacity expressed as roles, seniority, and working days per billing month - not employment of a named individual.
- Qarz may allocate one or more validated people to cover a role, subject to equivalent capacity, responsibilities, confidentiality, and quality controls.
- Unused days do not roll over unless the proposal expressly states otherwise.
- All work is remote. Working windows, holidays, planned absences, access, and communication channels are recorded during onboarding.
4. Three-business-day fit period
The fit period starts on the first effective working day of the assigned team, not on payment or signature. The Client may evaluate communication, availability, onboarding, role fit, and the agreed operating process. Qarz may first offer a prompt replacement or correction.
5. Limited 50% refund guarantee
- The Client must submit a written cancellation request before the end of the third business day and identify the material fit concern.
- If eligible, Qarz refunds 50% of the first subscription charge. The retained 50% covers diagnostic work, sourcing, validation, capacity reservation, onboarding, coordination, and work already performed.
- The guarantee applies once per Client, affiliated group, project, or substantially similar team request.
- Taxes already remitted, payment fees, licenses, infrastructure, purchased tools, and non-refundable third-party costs are excluded to the extent permitted by law.
- The guarantee does not cover scope changes, unavailable Client access or decisions, abusive conduct, misuse, or a demand for outcomes outside the accepted capacity.
6. Subscription, renewal, and cancellation
Basic and Enhanced renew monthly through Stripe until cancelled. The applicable proposal states notice, minimum commitment if any, billing date, and effective cancellation date. Cancellation stops future renewal but does not retroactively refund used or reserved capacity except under the limited fit guarantee or mandatory law.
7. Additional capacity
Additional days, people, roles, seniority, management, QA, DevOps, AI specialization, urgent coverage, or extended working windows require a written quotation. After electronic acceptance, Qarz may add the approved recurring amount to the Stripe subscription with the stated proration or next-cycle effective date. No extra is charged solely from a chat request.
8. Replacements and continuity
Qarz manages reasonable replacement when a professional becomes unavailable or materially fails the agreed role. Replacement timing depends on specialization and availability. Documentation and handover are maintained proportionately to the engagement.
9. Client responsibilities and exclusions
- The Client supplies timely access, priorities, product decisions, feedback, lawful data, and an authorized contact.
- Capacity is not unlimited and does not guarantee a business, delivery, hiring, revenue, or technical result.
- Infrastructure, licenses, paid APIs, equipment, travel, legal compliance, security certification, and work beyond accepted capacity are excluded unless written into the proposal.
10. Project-specific schedule
Client legal name: ______________________________________________
Plan and monthly price: __________________________________________
Roles, seniority, people and days: __________________________________________________________________________
Effective working date: __________________ Billing date: __________________
Timezone overlap and special terms: ________________________________________________________________________
11. Acceptance
By signing or electronically accepting this annex, the Client confirms the selected plan, recurring billing, capacity limits, diagnostic treatment, fit period, refund conditions, additions process, and incorporated Master Service Terms.